Hayler, Rowland.

Six sigma for financial services : how leading companies are driving results using lean, six sigma, and process management / Rowland Hayler, Michael D. Nichols. - New York : McGraw-Hill, 2007 - 248 p.; 24 cm.

0071470379 9780071470377


Financial services industry --Management
Quality control

332.10684 / S625

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