TY  - BOOK
AU  - Harkess, Shiona
AU  - Wherly, Michael
TI  - You're welcome ! English for hotel service staff
SN  - 0713181311
U1  - 428.0024647 
PY  - 1984///
CY  - London
PB  - Macmillan
KW  - Receptionists
KW  - English language
KW  - Conversation and phrase books
N1  - 004127; Q 081
ER  -