TY  - BOOK
AU  - Lowe, Susan
TI  - Telephoning (Delta Business Communication Skills) - Includes audio CD
SN  - 9789814281607
U1  - 428.3 
PY  - 2010///
CY  - Singapore
PB  - Dryden
KW  - Business communication
KW  - Telephone in business
KW  - Telephone etiquette
N1  - 006021; Q 175
ER  -