Kandampully, Jay. <br/><br/>
Service quality management in hospitality, tourism, and leisure 

 - New York :  Haworth Hospitality Press,  2001 
 - xvii, 339 tr. ;  22 cm. 
<br/><br/><label>ISBN: </label>9780789011411 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Management.<br/>Tourism--Management.<br/>Leisure industry--Management.
<br/><br/><label>Dewey Class. No.: </label>647.940685  / S491