TY  - BOOK
AU  - Richey, Rosemary
TI  - English customer care (Oxford Business English) - Express series - Includes MultiROM
SN  - 9780194579063
U1  - 428.1 
PY  - 2007///
CY  - New York
PB  - Irwin
KW  - English (language) - Business and business language
KW  - Customer Service - Terminology
N1  - 006033; Q 187
ER  -