TY  - BOOK
AU  - Lamb,Linda
AU  - Peek,Jerry D.
TI  - Using email effectively
T2  - What you need to know 
U1  - 005.7/13 20 ed.
PY  - 1995///
CY  - Sebastopol, Calif.
PB  - O’Reilly & Assoc.
KW  - Electronic mail systems
KW  - Handbooks, manuals, etc.
N1  - Includes index.
N2  - With first-person anecdotes, examples, and general observations, Using Email Effectively shortens the learning-from-experience curve for all mailers, so you can quickly be productive and send email that looks intelligent to others.
ER  -