TY  - BOOK
AU  - Lindsell-Robert,Sheryl
TI  - Strategic business letter and email
SN  - 9780618448333
U1  - 651.75 
PY  - 2004///
CY  - New York
PB  - Houghton Mifflin Company, 
KW  - Commercial correspondence
KW  - Electronic mail messages
ER  -