Murphy, Herta A. Effective business communications / Herta A. Murphy, Herbert W. Hildebrandt, Jane P. Thomas - 7th ed. - New York : McGraw-Hill, 1997 - xxii, 617 p.; 24 cm. ISBN: 71145079 Subjects--Topical Terms: Commercial correspondence Business communication Kommunikation Dewey Class. No.: 651.74 / E27