TY  - BOOK
AU  - Hayler,Rowland
AU  - Nichols,Michael D.
TI  - Six sigma for financial services : : how leading companies are driving results using lean, six sigma, and process management 
SN  - 0071470379
U1  - 332.10684 
PY  - 2007///
CY  - New York : 
PB  - McGraw-Hill, 
KW  - Financial services industry
KW  - Management
KW  - Quality control
ER  -