| 000 | 00653nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20211005160436.0 | ||
| 008 | 211005s2001 nyu|||||||||||||||||eng|| | ||
| 020 | _a9780789011411 | ||
| 041 | 0 | _aeng | |
| 044 | _anyu | ||
| 082 | 0 | 4 |
_a647.940685 _bS491 |
| 100 | 1 | _aKandampully, Jay. | |
| 245 | 1 | 0 | _aService quality management in hospitality, tourism, and leisure |
| 260 |
_aNew York : _bHaworth Hospitality Press, _c2001 |
||
| 300 |
_axvii, 339 tr. ; _c22 cm. |
||
| 650 | 0 | 4 |
_aHospitality industry _xManagement. |
| 650 | 0 | 4 |
_aTourism _xManagement. |
| 650 | 0 | 4 |
_aLeisure industry _xManagement. |
| 700 | 1 | _aMok, Connie. | |
| 700 | 1 | _aSparks, Beverley A. | |
| 999 |
_c35880 _d35880 |
||