Kandampully, Jay.
Service quality management in hospitality, tourism, and leisure - New York : Haworth Hospitality Press, 2001 - xvii, 339 tr. ; 22 cm.
9780789011411
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
647.940685 / S491
Service quality management in hospitality, tourism, and leisure - New York : Haworth Hospitality Press, 2001 - xvii, 339 tr. ; 22 cm.
9780789011411
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
647.940685 / S491